Last Updated: August, 2026
Welcome to Shillora.
These Terms and Conditions (“Terms”) govern your access to and use of https://shillora.com/ (“Website”) and the purchase of products offered through the Website.
The Website is owned and operated by Shillora, a partnership firm (“Shillora”, “we”, “us” or “our”).
By accessing the Website, placing an order, or purchasing a product from Shillora, you agree to be bound by these Terms and all other policies referenced on the Website, including our Shipping Policy, Return and Refund Policy, Privacy Policy and any other policies that may be introduced or updated from time to time.
If you do not agree with these Terms, please do not use the Website or place an order.
Shillora is an online clothing brand specialising in curated handloom products.
Our current product categories include:
We may introduce additional clothing, textile, fashion, lifestyle or related product categories in the future without requiring an amendment to these Terms.
Shillora sources its products from third-party manufacturers, artisans, weavers, suppliers and other sources selected by us.
Unless specifically stated otherwise, Shillora does not claim to be the manufacturer of the products listed on the Website.
One of the core principles of Shillora is the uniqueness of our collection.
Unless expressly stated otherwise on a product page:
Each design offered by Shillora is unique and is not intentionally repeated or reproduced for sale as the same design.
Accordingly:
An order becomes confirmed only after Shillora confirms the availability and acceptance of the order.
If multiple customers attempt to purchase the same unique product, priority will normally be given to the customer whose order is successfully confirmed first by Shillora.
Shillora’s internal order and inventory records will be used to determine which order was confirmed first.
Where a product becomes unavailable before an order has been confirmed, Shillora may reject or cancel the order.
If payment has already been received for an order that cannot be confirmed, the applicable amount will be refunded in accordance with our refund process.
We make reasonable efforts to provide accurate information regarding our products, including descriptions, photographs, materials, measurements, prices and other relevant information.
However, because many Shillora products are handloom products, certain natural variations may occur.
Information displayed on the Website should therefore be understood together with the handloom and product variation provisions contained in these Terms.
We reserve the right to correct any errors, inaccuracies or omissions on a product page at any time.
Many products offered by Shillora are produced using handloom, artisanal or traditional textile processes.
Unlike machine-produced mass-market garments, handloom products may naturally contain minor variations or irregularities.
These may include, without limitation:
Such characteristics may be inherent to handloom products and will not ordinarily be considered manufacturing defects.
However, material printing errors, significant print inconsistencies or substantial deviations from the represented design may be treated as a defect after inspection by Shillora.
Nothing in this section limits any rights available to a customer under applicable law.
Shillora makes reasonable efforts to display products as accurately as possible.
However, the appearance of colours may vary because of:
Therefore, the colour displayed on your screen may not exactly match the physical colour of the product.
Minor colour differences resulting from these factors will not ordinarily be considered a product defect.
Where there is a substantial and objectively identifiable difference between the product received and the product represented on the Website, the customer may contact Shillora for review.
Products currently sold by Shillora, including sarees and Mekhela Chador, are generally offered as free-size products, unless otherwise mentioned on the individual product page.
Any measurements provided on the Website are approximate.
Minor measurement variations may occur because of:
Customers should review the product description and available measurements before placing an order.
Where a saree is described as including a blouse piece, the blouse piece forms part of the saree package.
The style, pattern, colour, fabric and dimensions of the blouse piece may vary depending upon the particular product.
Any model blouse, stitched blouse, jewellery, footwear or other accessories visible in promotional photographs are not included with the product unless specifically stated on the product page.
Photographs displayed on Shillora may include accessories and styling elements for presentation purposes.
These may include:
Only the product specifically identified in the product title and description is included in the purchase.
Customers should not assume that accessories or other items appearing in photographs are included unless their inclusion is expressly mentioned.
Shillora currently does not provide customer-specific customisation, tailoring or alteration services unless specifically offered for a particular product.
Any future customisation service may be subject to separate terms and conditions.
Product prices are displayed on the Website in Indian Rupees (₹), unless otherwise stated.
Shillora reserves the right to change product prices at any time.
Price changes will not ordinarily affect an order that has already been finally confirmed by Shillora, except in the case of:
Applicable taxes, if any, shipping charges, Cash on Delivery charges and other mandatory charges will be disclosed to the customer before completion of the purchase to the extent required by applicable law.
The final amount payable by the customer will be displayed during checkout or otherwise communicated before payment/confirmation, as applicable.
Applicable taxes, if any, will be calculated and charged in accordance with the laws applicable to Shillora and the particular transaction.
Tax treatment may differ depending upon the product, transaction, customer location and the tax registration status applicable to Shillora.
The applicable amount payable by the customer will be displayed or communicated during checkout before the order is completed.
Shipping charges are not necessarily included in the displayed product price.
Applicable shipping charges will be calculated and displayed during checkout or otherwise communicated before the order is completed.
Shipping charges may vary depending upon factors including:
Shillora may introduce free-shipping offers or minimum-order free-shipping thresholds from time to time.
Such offers may be modified or withdrawn at our discretion.
Shillora may offer Cash on Delivery (“COD”) for selected locations, products or orders.
COD availability is not guaranteed for every delivery location.
Additional COD charges may apply depending on the location, courier service or order.
Where applicable, such charges will be communicated before the order is completed.
Shillora reserves the right to:
These measures may be used to prevent fraudulent, fake or intentionally refused orders.
Shillora may introduce promotional codes, discount codes and other offers from time to time.
Unless specifically stated otherwise:
A promotional offer does not create an entitlement to purchase a product after the product has become unavailable.
Submitting an order through the Website constitutes an offer by the customer to purchase the selected product.
It does not automatically constitute acceptance of the order by Shillora.
An order is considered accepted and confirmed only after Shillora confirms:
The exact form of order confirmation may include Website status updates, email, SMS, WhatsApp or another method introduced by Shillora.
Shillora may modify its order-confirmation process as its systems develop.
Shillora reserves the right, subject to applicable law, to refuse, reject or cancel an order for legitimate reasons including:
Where an order is cancelled by Shillora after payment has been successfully received, the applicable refund will be initiated in accordance with these Terms and applicable law.
Available payment methods will be displayed during checkout.
Depending on the payment infrastructure available at the time, payment methods may include:
Online payments may be processed by independent third-party payment gateways, banks or financial service providers.
Shillora does not control the internal processing systems of such payment providers.
Where a payment is deducted but an order is not successfully created or confirmed, customers should contact Shillora with appropriate transaction details.
Where Shillora verifies that payment has been received for an order that cannot be fulfilled, the eligible amount will be refunded in accordance with applicable law and the relevant payment provider’s processing procedures.
Orders will be shipped through courier, postal or logistics service providers selected by Shillora.
Shillora may use different delivery partners depending upon the destination, product and service availability.
Any delivery dates or timelines displayed on the Website or communicated to customers are estimates unless expressly guaranteed.
Actual delivery may be affected by circumstances including:
Shillora will make reasonable efforts to facilitate delivery but cannot guarantee that every delivery will occur within an estimated timeframe.
Customers are responsible for providing complete and accurate information including:
Shillora will not be responsible for delays or failed deliveries resulting from materially incorrect or incomplete information supplied by the customer.
Additional shipping or re-delivery charges may apply where a shipment has to be sent again because of an incorrect address, customer unavailability, refusal of delivery or another reason attributable to the customer.
Because Shillora primarily offers unique, one-of-one designs, inventory is reserved for a customer once an order has been confirmed.
Customers should therefore place orders carefully.
A customer may request cancellation before the order has been confirmed by Shillora.
After Shillora has confirmed an order, cancellation requests may not ordinarily be accepted, particularly once the product has been packed or dispatched.
Shillora may nevertheless consider cancellation requests on a case-by-case basis where operationally possible.
Nothing in this clause restricts any mandatory cancellation or consumer rights available under applicable law.
Due to the unique and limited nature of Shillora’s products, Shillora does not ordinarily accept returns or exchanges merely because a customer:
Customers are therefore requested to carefully review all photographs, descriptions and available product information before ordering.
This no-return policy does not remove or restrict rights a customer may have under applicable Indian law in relation to defective, damaged, incorrect, materially misdescribed or otherwise legally returnable goods.
If a customer believes that they have received:
the customer should contact Shillora as soon as reasonably possible after delivery.
Shillora may request reasonable evidence including:
Each claim may be reviewed based on the product, evidence supplied and applicable law.
Where Shillora confirms a valid claim, Shillora may provide an appropriate remedy such as replacement, refund or another remedy permitted or required by applicable law.
Because many Shillora designs are one-of-one, an identical replacement may not always be available.
Where replacement is impossible, another appropriate remedy may be provided.
Subject to applicable law, the following will not ordinarily constitute defects in handloom products:
However, significant print differences or substantial printing defects may be treated as defects after review.
A customer making an eligible return or defect claim may be required, where appropriate, to keep the product:
This requirement will not apply where compliance would be unreasonable because of the nature of the defect or applicable consumer law.
Where Shillora approves or is legally required to provide a refund, the refund will generally be made through the original payment method or another method reasonably agreed with the customer.
Refund processing time may depend upon:
Shillora will initiate eligible refunds without undue delay and in accordance with applicable legal requirements.
Once Shillora has successfully initiated a refund, additional processing time required by the customer’s bank or payment provider may be outside Shillora’s control.
Customers are responsible for following any care instructions supplied with or displayed for a product.
Handloom and delicate textile products may require specialist care.
Damage caused by improper:
after delivery will not ordinarily be considered a manufacturing defect.
We aim to keep https://shillora.com/ available and functioning properly.
However, we do not guarantee uninterrupted or error-free access.
The Website may occasionally be unavailable because of:
We may modify, suspend or discontinue portions of the Website where reasonably necessary.
Although reasonable efforts are made to keep information accurate, typographical, technical or administrative errors may occur.
These may relate to:
Shillora reserves the right to correct such errors.
Where an error materially affects an order that has already been placed, Shillora may contact the customer and, where necessary, cancel the affected order and provide an applicable refund.
Unless otherwise stated, the content available through Shillora’s Website is owned by, licensed to, or lawfully used by Shillora.
This may include:
No person may reproduce, republish, commercially exploit, copy, distribute or create unauthorised derivative commercial works from Shillora content without appropriate permission.
Nothing in these Terms transfers ownership of Shillora’s intellectual property to a Website visitor or customer.
Users must not misuse the Website.
Prohibited activities include, without limitation:
Shillora may restrict or terminate access to users reasonably suspected of engaging in such activity.
Shillora reserves the right to investigate, hold, reject or cancel orders where there are reasonable grounds to suspect:
Additional verification may be requested before such an order is accepted.
Shillora may use third-party services including:
The availability and functioning of these third-party services may be subject to their own terms and technical limitations.
Shillora will not be responsible for failures of third parties to the extent that such failures are genuinely outside Shillora’s reasonable control, subject always to responsibilities imposed on Shillora by applicable law.
The Website may contain links to third-party websites or services.
Such links may be provided for convenience.
Unless expressly stated otherwise, Shillora does not control or endorse third-party websites and is not responsible for their independent content, policies or practices.
To the maximum extent permitted by applicable law, Shillora will not be liable for indirect or consequential losses arising solely from circumstances beyond Shillora’s reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to restrict a consumer’s statutory rights.
Shillora will not be responsible for delays or failures caused by events beyond its reasonable control, including:
Where such an event materially affects an accepted order, Shillora will take reasonable steps regarding fulfilment, cancellation or refund as appropriate.
By placing an order or contacting Shillora, customers consent to receiving communications reasonably necessary for the transaction, including:
These communications may be sent through email, telephone, SMS, WhatsApp or another contact method supplied by the customer, as permitted by applicable law.
Marketing communications, where used, will be handled in accordance with applicable requirements and Shillora’s Privacy Policy.
The collection, processing and use of personal information through Shillora will be governed by our separate Privacy Policy.
Customers are encouraged to review the Privacy Policy before providing personal information.
Shillora is an evolving business and its products, payment systems, delivery arrangements, Website functionality and operational processes may change over time.
Accordingly, Shillora may modify these Terms periodically.
The updated Terms will be published on the Website along with an updated “Last Updated” date.
Changes will ordinarily apply prospectively and will not unfairly alter the material terms of orders already confirmed before the updated Terms became effective, except where required by law.
Customers are encouraged to review these Terms periodically.
If any provision of these Terms is found to be invalid, unlawful or unenforceable under applicable law, the remaining provisions will continue to apply to the fullest extent permitted by law.
Failure by Shillora to immediately enforce a provision of these Terms does not necessarily constitute a waiver of Shillora’s right to enforce that provision later.
For questions, complaints or concerns relating to an order, product, payment, delivery or use of the Website, customers may contact Shillora.
Business Name: Shillora
Business Type: Partnership Firm
Website: https://shillora.com/
Registered/Business Address: [TO BE ADDED]
Customer Support Email: [TO BE ADDED]
Customer Support Phone/WhatsApp: [TO BE ADDED]
These Terms, together with the Privacy Policy, Shipping Policy, Return/Refund Policy and other policies displayed on the Website, constitute the terms applicable to use of the Website and purchases made through Shillora.
Where a product page contains specific terms that differ from a general provision in these Terms, the specific product terms may apply to that product to the extent permitted by law.
For any questions regarding these Terms and Conditions, please contact:
Shillora
Website: https://shillora.com/
Email: [TO BE ADDED]
Phone/WhatsApp: [TO BE ADDED]
Address: [TO BE ADDED]
By using https://shillora.com/ or placing an order through the Website, you acknowledge that you have read, understood and agreed to these Terms and Conditions.