PRIVACY POLICY

Last Updated: 11 August 2026

At Shillora, accessible at https://shillora.com/, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and shared, and the choices available to you.

By using our Website or providing your information to us, you acknowledge this Privacy Policy.

1. Information We Collect

When you browse our Website, place an order, create an account, contact us, or interact with Shillora, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • Payment status and payment-related information
  • Customer-support communications
  • IP address, browser and device information
  • Website activity and usage information
  • Cookies and similar technologies

We only collect information reasonably required to operate our Website, process orders, provide customer support, improve our services and comply with applicable law.

2. Payment Information

Online payments may be processed through third-party payment gateways, banks or payment service providers.

Shillora may receive information such as payment status, transaction ID and payment method.

Complete card, UPI or banking credentials may be processed directly by the relevant payment provider and are not necessarily stored by Shillora.

3. How We Use Your Information

We may use personal information to:

  • Process and confirm orders
  • Verify product availability
  • Process payments and refunds
  • Arrange shipping and delivery
  • Contact you regarding your order
  • Provide customer support
  • Prevent fraudulent or suspicious transactions
  • Improve our Website, products and customer experience
  • Maintain business and transaction records
  • Send promotional communications where permitted
  • Comply with legal and regulatory requirements

4. Sharing of Information

Shillora does not sell your personal information.

We may share information where reasonably necessary with service providers such as:

  • Payment gateways
  • Banks and payment processors
  • Courier and logistics companies
  • Website hosting and technology providers
  • Email, SMS or communication service providers
  • Analytics and advertising platforms
  • Professional advisers
  • Government or regulatory authorities where legally required

Such information will only be shared to the extent reasonably necessary for the relevant purpose.

5. Cookies and Analytics

Shillora may use cookies and similar technologies to:

  • Keep the Website functioning properly
  • Remember customer preferences
  • Understand Website usage
  • Measure Website performance
  • Improve customer experience
  • Support advertising and marketing activities

Third-party services such as analytics or advertising platforms may also use cookies or similar technologies in accordance with their own privacy practices.

Where required, users will be provided appropriate choices regarding non-essential cookies.

6. Marketing Communications

If you provide appropriate consent or otherwise permit us under applicable law, Shillora may contact you regarding:

  • New collections
  • Product launches
  • Offers
  • Discounts
  • Promotions
  • Other Shillora updates

You may request to stop receiving promotional communications at any time.

Transactional communications concerning orders, payments, deliveries, refunds or customer support may still be sent when necessary.

7. Data Security

Shillora takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Maintain business and accounting records
  • Handle complaints or disputes
  • Prevent fraud
  • Meet legal and regulatory requirements

Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable law.

9. Your Rights

Subject to applicable law, you may have the right to request information regarding your personal data and to request correction, updating or deletion of inaccurate or unnecessary personal information.

You may also withdraw consent where processing is based on your consent, subject to legal or contractual requirements.

Requests may be submitted using the contact details provided below.

10. Third-Party Websites

Our Website may contain links to third-party websites or services.

Shillora is not responsible for the privacy practices, content or security of independent third-party websites.

We encourage users to review their respective privacy policies before providing personal information.

11. Children's Privacy

Shillora does not knowingly seek to collect personal information from children in violation of applicable law.

Where consent of a parent or lawful guardian is required for processing the personal data of a child, such consent should be provided in accordance with applicable law.

12. Changes to This Privacy Policy

As Shillora grows, our Website, payment systems, delivery arrangements, marketing practices and technology providers may change.

We may therefore update this Privacy Policy from time to time.

The latest version will be published on this page with an updated “Last Updated” date.

13. Contact Us

For questions, privacy requests or concerns regarding your personal information, please contact:

Shillora
Business Type: Partnership Firm
Website: https://shillora.com/

Email: [TO BE ADDED]
Phone/WhatsApp: [TO BE ADDED]
Business Address: [TO BE ADDED]

Grievance Contact

Name: [TO BE ADDED]
Email: [TO BE ADDED]
Phone: [TO BE ADDED]

By continuing to use the Shillora Website and voluntarily providing your personal information, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.